13.7 billion letters were sent out in 2013 compared to 6.7 billion in 2022 and the estimation for 2025 is of 3 billion letters. This drop is due to the intensification of digital exchanges.
Despite this decrease, La Poste is strongly concerned by the e-commerce explosion, since today, it has a major impact on parcel deliveries.
Indeed, it has enabled La Poste to deliver 1.3 billion parcels in 2019 and 2.6 billion in 2022.
In light of new purchasing behaviours, new expectations and new service uses, La Poste is continually adapting to its customers’ needs by improving its parcel delivery service, offering customers a choice of locations and time slots and giving them the chance to post or return parcels from their own homes, etc.
The e-commerce boom has led to a numerous amount of negative consequences such as urban traffic congestion, air pollution and noise pollution. To keep this e-commerce trend at La Poste's advantage without having to suffer the various problems associated with parcel deliveries, the Services-Mail-Parcels Business Unit implemented authorities last-mile solutions to make city centres greener.
Existing solutions include :